When I try to add an item using the right-click menu, I can't see Plone-specific content types!

This is usually a permission issue. To verify this, view your Session Properties and make sure the user in session properties has the right to add new content in this directory. Try logging onto the Plone website with the same user name from Session Properties. Go to the same directory on the website and try adding new content (you do this by selecting the Add dropdown menu on the top right side of the page. Enfold Desktop knows to hide one or more content types when Plone doesn't allow them.

Cannot Move the File. The file is checked out locally. Please check-in or revert the local copy

The prior location of the file still shows that it is checked out. You need to notify Enfold Desktop that you no longer are using this file in the old location. One of two actions can resolve this. Right-click the file in prior location and choose Check in or Discard Check Out.

Read only problems

This usually means that the user account does not have sufficient permissions to edit a document.

Locked files or pages

A file or page is locked after Enfold Desktop checks with the Plone site and detects that another user has opened (i.e., is editing) it. (This even occurs when you opened the web page in a separate browser window. When you see a locked message, that does not mean you won't be able to edit the document. The warning is for informational purposes only. However, if you check in your changes, you run the risk of overwriting changes by another individual. Read more about locking.

Conflict: Local and Remote Modifications

To resolve this, it's probably necessary to back out of a change (right click, Discard Checkout). This kind of error sometimes happens when you rename a Plone document or file, and the website is unable to find a match with the file in question. To resolve this, use the right-click option to View in browser. Check your local version with the actual web page to see.

My MS Office file isn't checking in properly! Why?

Check in of files is allowed only if you have closed the file in your editing program. Even if you save a MS Word file (for example), you will still need to close the specific document in order for the file to be checked in correctly. The same is not true for Plone documents (which are HTML or TXT files). Normally they can still be loaded in your text editor without Enfold Desktop preventing you from checking them in.

File or Content Item does not appear in the folder where it's supposed to be.

First, press F5 inside the folder itself to refresh the view. Second, right-click on the session icon and choose "refresh server".

If neither step work, check to make sure you are searching for a different content type from the built-in types found in Plone. Sometimes, third-party products let you create additional content types. Normally, these won't be visible to Enfold Desktop.

Cannot access file

The file you are trying to access has been locked by another user. If you need to access that file you will either have to ask the user or an administrator to unlock the file for you. You can still check the file out and open it in read-only mode which will allow you to look at the contents.

Local file not modified

The file you have checked out has not been changed, so there may not be any point in checking it into the server. For this reason you are prompted to check. It could be that the file has changed on the server, so you check it in. If you think you still want to check this in, click yes.

Confirm file replace

If you have checked out a file and then try check it out again, that second request will be ignored. However there are situations where you can force a check out, if that occurs, we will ask you if you want to overwrite your local version.

Confirm remote file replace

If you are checking in a file and it has changed on the server since you checked it out, then a dialog will be shown prompting you for replacing the file. At this point you will probably want to visit Plone in a browser and see the file and the changes that have been made. Not all changes that occur to a file require locking, for example it could be work flowed or an administrator could have altered the file.

Local file in use

The local file is open in another application, and because of this, that prevents it from performing an action like "Discard Check Out". At this point you should find what application that is, complete any edits, save and close. This will remove the lock and allow Enfold Desktop to remove the file.

Lost remote lock, Unable to lock file

Someone else has taken a lock and started editing your file or you are unable to lock the file. This is probably an action by the administrator. You can still edit the file, but you'll have problems when checking it in.

"View in Browser" option doesn't work

The right-click option to view a content item in Plone lets you view the content in a web browser (or shows you a web page with a link to a file). This could happen if you set one browser application to view HTML files and then remove that browser from your machine. To solve this, simply change the file associations to a browser that is installed on the machine.

Filenames

See Rules about file names in Enfold Desktop.

Quotas

If you have a quota system enabled on your server (not in Plone by default), that will issue a HTTP status code of 413. If that occurs, Enfold Desktop will return an error, explaining that the quota has been exceeded. The quota is a property of the server and you should speak to a system administrator to have that altered.